FAQs

Some common questions we are asked...


Please feel free to contact us by phone or through our contact form if you have any specific questions. Although we cannot give medical advice we are always pleased to help wherever possible.


Are the tests reliable and accurate?

Yes. All our tests have been independently evaluated and provide results equivalent to hospital laboratory tests.

Our lab is based in Surrey and is CQC and CPA accredited just like NHS labs.



Will my doctor accept the results from these tests?

Yes. All our tests are medically valid and use the same technology that your  doctor and hospital uses. Our health check experts are also available to help you with the procedure, interpret the results and if you wish we will provide a letter for your doctor too.



Are your tests easy to use?

Yes. All our tests have undergone independently assessed trials to show that they are easy to use.



Can I get these tests free from my NHS doctor?

Yes. Of course.

However, Health Check Shop offers you the opportunity to decide yourself whether to have a specific test without the need for taking time off work to visit your GP practice.

And with some of our tests you could get a result as soon as tomorrow morning.

We always encourage you to speak with your GP if you are concerned about your health.



Are your tests regulated?

Yes. All our tests have been independently assessed and accredited according to requirements set out by UK and European medical device directive IVDD 98/79EC in a similar way that medicines are regulated.



What do you mean by ‘instant results'’?

Some of our tests are designed to be used at home and give you a result straight away, often within minutes, without the need to send samples back to us. The advantage to you is savings in time, savings in laboratory fees and privacy.



Who is the Health Check Shop?

Health Check Shop® is the consumer division of British medical company JRBiomedical who provide medical tests to NHS hospital laboratories and intensive care units -  find out more about us.



What qualifications do your health check advisors have?

All our health check advisors are educated to at least degree level in a science subject with additional expertise in medical tests or are a qualified nurse.

Our laboratory tests are performed by biomedical scientists with follow up advice provided by a UK medical doctor.



Does Health Check Shop offer medical advice?

No. It is not ethical for us to provide medical advice. Your own doctor knows your clinical history and is the best person to speak to.

However, our health check experts will be pleased to help you with information on how to use the health monitors and help you with interpreting the results.

Our laboratory service is provided by a third party which does offer a review of your results by a medical doctor.



What happens if I make a mistake?

This is highly unlikely as all the tests we provide have been tested with laypersons and have been shown to be easy to use and give reliable results.

If you have trouble understanding the instructions, contact use before you start, our health check advisors are pleased to help.



When will I expect delivery?

All orders received before 2.00pm on a normal work day will be dispatched the same day.

Delivery times depend on the service your choose.

Please allow a little longer for delivery during bank holiday periods.

Find out more about delivery times



Is your web site secure?

Ordering through Health Check Shop is PCI compliant and secured by SSL 2048 and you will see the https or padlock symbol appear in your browser.

We do not store your payment information.

You are very welcome to order by Freephone if you have any concerns.



Are my details confidential?

We do not store any medical information at JRBiomedical and all you contact details are encrypted.

When you make a purchase or join Health Check Shop your email details will not be shared with any other company.

We will use your details to keep you updated with the progress of your order and special offers if you have opted in.

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